I am homebound, trailing sunrise behind me. I feel so empowered, as though I could do anything, and the light behind me is the illumination of the insight I've gained in Kansas City. I feel almost as though I've learned more about how to help my personal life than professional, although I certainly gained many practical, useful skills for the communciations center.
What's been refreshing is the reminder that relationships really are the meat of what we do. Relationships with peers, supervisors, those we supervise, and the world in general. We certainly forge a relationship with each caller. I will be more aware of the importance of each, especially the ones that try my patience.
Building a relationship based on trust paves the way for everything else that comes--strategic planning, emergency planning, financial planning--everything. If people trust you, then when you bring proposals to them, or direct them in times of crisis, they know you have their best interests at heart, and will follow you.
What an incredible responsibility. What you owe to someone who trusts you so implicitly is tremendous. You cannot fail, and if you stumble, you had better make amends quickly. Trust is so deep and yet so fragile, and not always easily rebuilt.
I learned more about myself this week than I expected to. Some of it was pleasant, some of it was very difficult to face. I know that the pivot point is the choice I make with what to do with the knowledge.
I feel like I have 32 new friends: 30 people in class (minus me) and 3 great core facilitators. What a gift to receive! What a priceless treasure waiting to be discovered in each one!
I feel renewed and re-energized, and I hope I can retain this feeling and bring it to my coworkers and my family.
What's been refreshing is the reminder that relationships really are the meat of what we do. Relationships with peers, supervisors, those we supervise, and the world in general. We certainly forge a relationship with each caller. I will be more aware of the importance of each, especially the ones that try my patience.
Building a relationship based on trust paves the way for everything else that comes--strategic planning, emergency planning, financial planning--everything. If people trust you, then when you bring proposals to them, or direct them in times of crisis, they know you have their best interests at heart, and will follow you.
What an incredible responsibility. What you owe to someone who trusts you so implicitly is tremendous. You cannot fail, and if you stumble, you had better make amends quickly. Trust is so deep and yet so fragile, and not always easily rebuilt.
I learned more about myself this week than I expected to. Some of it was pleasant, some of it was very difficult to face. I know that the pivot point is the choice I make with what to do with the knowledge.
I feel like I have 32 new friends: 30 people in class (minus me) and 3 great core facilitators. What a gift to receive! What a priceless treasure waiting to be discovered in each one!
I feel renewed and re-energized, and I hope I can retain this feeling and bring it to my coworkers and my family.
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